Analytics and Accountability

CASH+ Call Accounting

Efficient telephone cost recovery software for the hospitality industry. You can use CASH+ Call Accounting to cost guests' calls and then immediately post the charges to your Property Management System. If you do not use a PMS, our CASH+ Checkout feature allows you to preview your guests' calls before you check them out.

Features and benefits:

• 911 Call Alert

• Wake Up Call Report

• Night Audit Report

• Telephone System Data Collection Alerts

• Built-In Checkout Feature

• Multi-Rate Departmental Charges

Calero VeraSMART

The Time-Saving Reporting Tool for Busy Telecom / UC Managers. It’s hard to focus on the bigger projects with the constant barrage of telecom reporting questions. Calero VeraSMART Wireline and Wireless Call Accounting software will help you combine, simplify and share landline, cellular and other business data so that you can quickly deal with inquiries about:

• Employee productivity

• HR/Legal call documentation

• Security

• Communications expenses

• Chargeback and reimbursement

• Trunk Optimization

TriVium CallAnalyst

From small businesses to large multi-site enterprises, CallAnalyst is the right solution to meet any call tracking, management and reporting needs.

Features:

• Call Reporting
  
  Extensive graphical and textual reporting of extension and trunk activity
  
  Captures various information including date/time, duration, Caller ID, dialed number, account codes, etc.
  
  Easy-to-use selection criteria for reporting
  
  

• Quality Monitoring / Performance Management
  
  Analyzes how long it takes to answer phone calls by operator
  
  Compares time against acceptable target levels for the department or call center
  
  

• Report access
  
  Web-based access
  
  Report automation delivered via email, print or FTP
  
  

• CallAlert!
  
  Set up multiple alerts for various calling patterns (911, long-distance calls, after-hours calls, toll-free calls, etc.)
  
  Broadcast alerts via email, pager or screen pop
  
  

• Call costing
  
  Flexible rate plans to precisely cost each call
  
  Recover costs and generate revenues
  
  

• Automate Bill-Back
  
  Bill your customers back based on their phone usage (multi-tenant properties, assisted living facilities, etc.)
  
  Recover costs and generate revenues
  
  

• Traffic Analysis and Capacity Management
  
  Know your trunk utilization levels based on the call history—helps you optimize your trunks.
  
  Forecast your trunk needs based on scientific models
  
  Ensure you are not paying for trunks that are not in use; ensure there are enough trunks to take all your customer calls

• Marketing Campaign Tracking
  
  Track advertising and marketing campaigns with DID/DNIS Manager
  
  Associate advertised DID/DNIS to various campaign names to pull meaningful reports that help decision making easier.

@Comm CommView

CommView is a simple-to-use Call Accounting, Department Call Productivity and Traffic Reporting solution for VoIP and Legacy PBX systems.  Included is a suite of professionally designed, ready-to-run reports.  CommView also provides Call Costing and integration to Hotel PMS systems.