Create Experiences that Matter for Guests and Staff
Offering a first-class experience begins the moment a guest connects with your business. Personalized service attracts and retains customers, turning visitors into loyal brand advocates. Seamless, real-time communications among staff reduces operational costs and improves job satisfaction and productivity, enhancing every step along the guest journey. When it comes to digital transformation in hospitality, communications is king.
Why should the hospitality industry trust Avaya?
72% of customers expect higher levels of service when traveling than in their daily life
Only 50% of hotels can communicate with guests outside of phone and email
9 of the world's top 10 hotel chains rely on Avaya solutions
Create Memorable Guest Experiences
Avaya IX Hospitality Phones streamline all your communication points and let you personalize your guest experience. Avaya’s Intelligent Hotel Room Experience combines the award-winning Avaya Vantage™ with an AI platform. Guests use multi-function, in-room devices to control room temp, tap into your services, get security alerts, and more. You customize the services.
Transform Guest Service
Create adaptable, personalized experiences across the end-to-end customer journey:
Automate in-room capabilities and on-property services
Engage over any device, channel, browser or application
Send custom messages and location-based offers
Empower Employees
A true digital workplace for enhancing employee experience:
Integrate communications into daily workflows
Automate workflows for improved task management
Create WFO tools and secure workplace apps
Enhance Business Process Efficiency
The agility, flexibility and reliability you need:
Create custom applications and workflows
Scale agile methods enterprise-wide
Integrate core systems with new technologies
Accelerate Revenue Generation
Continually create new points of differentiation for sustainable growth:
Real-time revenue generating promotions
In-room F&B, retail, and mobile ad sales
Increase “pop up,” seasonal and fee-based amenities
